Thank you for shopping with Lila Hunnisett Design!

Shipping

Prints are printed to order, and as we outsource this to our expert fine art printers on a by order basis, dispatch can take up to 5 working days from ordering.

If you have a priority order you want us to dispatch more urgently please email hello@lilahunnisett.com and we will let you know if it is possible. There may be a small additional charge.

Custom tarot designs may take 7 working days or longer from order date to ship, and handmade artwork may be shipped more quickly, although please see product description for an idea of estimated shipping times.

We cannot accept any liability whereby an item is delivered later than anticipated but will do our utmost to fulfil shipping estimates and ensure you are happy. In the event that a product does not arrive within 30 days (UK) or 40 days (worldwide) and, after reasonable checks with the courier to check their dates, we will of course send another as soon as we are able, or refund you as quickly as we can.

Shipping within the UK:

Most items are sent by Royal Mail first or second class delivery, using tracked postage where possible, or by Royal Mail recorded delivery for higher price items. Greetings cards, small prints and originals up to A3 size are sent in “do not bend” board backed envelopes with additional strong cardboard layers to ensure robustness and to avoid potential bending, or if indicated, in strong cardboard tubes. They will also be protected within by cellophane and / or protective paper. Larger products are sent rolled in custom made postal tubes that are robust and have a wide diameter ensuring the artwork is not too tightly rolled.

Larger than A3 size prints or original artworks may be sent by courier, we will confirm your shipping details, tracking information and courier when you order. Depending on the type of artwork, it may be sent flat or rolled, depending on which will better protect it.

We sometimes use our trusted printer partners to fulfil some UK based orders, with them printing and shipping items directly from their premises. This helps to keep delivery times, costs and environmental impact down. They may use alternative methods of postage to that described above, and this may affect delivery lead times. Tracking information will be provided where possible, although we do not guarantee this. 

shipping delivery dates and express delivery (both UK and worldwide):

We cannot guarantee a delivery day or time, and accept no liability for items arriving later than their anticipated delivery date, although if you want to specify express shipping, please contact us at hello@lilahunnisett.com as we may be able to arrange this for an additional fee. 

Should your order fail to arrive within one week of the estimated arrival dates, please email hello@lilahunnisett.com and we will do our best to track the item down or replace as soon as we can. Please be patient, as we have a minimum delivery timeframe that we work to in order to investigate missing items, and we may ask you to wait a bit longer depending on the postage method. 

Shipping outside the UK:

In most cases, we use our trusted international printer partners to print and fulfil orders; our partners undertake shipping on our behalf. This helps to keep delivery costs affordable for international customers, and reduces international shipping delays or issues, as well as helps prevent against the environmental impact of unnecessary international shipping from the UK.  

Delivery can take any time from 5 working days plus (Europe) up to two weeks plus (rest of the world) – and sometimes longer at the moment due to the Covid crisis. Please bear in mind our items are printed to order, so this may impact the fulfilment time. Tracking information will be supplied to the customer once the order has dispatched, if we have this provided to us by the printers. We cannot guarantee a delivery day or time, and accept no liability for items arriving later than their anticipated delivery date, although if you want to specify express shipping, please contact us as we may be able to arrange this for an additional fee. 

Larger, heavier prints or original artworks may be sent by UPS, an express shipping solution. This will usually be shipped within 5 working days. Again please email us at hello@lilahunnisett.com if you need a more urgent shipping solution, for which there may be an additional charge, if we are able to do this.

Should your order fail to arrive within two weeks of the original estimated arrival dates, please email hello@lilahunnisett.com and we will do our best to track the item down or replace as soon as we can. Please be patient, as we have a minimum delivery timeframe that we work to in order to investigate missing items and we may be liaising with the printers to find out what has happened. 

Duties and Taxes

All orders being shipped outside of the UK, including to the EU, may be subject to duties and import taxes. These are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.

Prints notes

Please note that due to the differences in how colours appear in print vs how they appear on-screen, the exact printed colours may vary from what you see on screen. Please note all monitors display colours slightly differently which may also impact any differences you perceive between the printed goods and the on-screen image. We also outsource our prints to a number of high quality printers, both in the UK and overseas, so there may be some differences in the production process and thus the end results, although we only work with our trusted international partner printers. 

Some prints and all original artworks are hand signed in pencil by the artist (when shipped directly by the artist), however if you have purchased a print that is being printed overseas or shipped direct from the printers, it will not be hand signed, but will instead have a small signature printed onto the design as part of the artwork. In the case of numbered limited editions these will either be hand numbered in the UK, or numbered by our trusted printing partners who will ensure the correct print edition number is applied. 

Returns

We hope you are happy with your purchase but if for any reason you are not please get in touch ASAP (and within 7 days of receipt of goods) by emailing hello@lilahunnisett.com

We cannot accept returns on any prints as they are printed to order, unless in the unlikely situation that they arrive damaged. Paintings, tarot card originals and other art pieces may also not be returned unless they arrive damaged. Bespoke pieces are made to order so we cannot refund costs unless items are damaged. We do our very best to pack and ship the items in perfect condition. Please take care when your item arrives not to cause any damage whilst you unpack it.

If your item arrives in a faulty condition then please email hello@lilahunnisett.com ASAP and if possible please provide photos of the damage. We will endeavour to replace your item as quickly as possible (unless it is an original artwork and unable to be replaced). We will provide you with the return address ASAP and details of how to ship back to us. All returned items must be returned in original condition you received it in.

Please note we do not refund original shipping costs and you will have to cover the costs of return shipping if the item needs returning to us. 

When sending an item back to us please use a trackable shipping method so you can track the status of your return and be ensured that it has definitely returned safely to us.

custom sizes and amendments

Sometimes we are able to make a custom print or artwork size as per your requested specification. We can also add names or other text on some designs. Both will be subject to an appropriate fee. Please contact us for more information.

Please contact us at hello@lilahunnisett.com if you have any further questions and many thanks for shopping with us! We hope you are happy with your purchases! :)

Discount codes

When new customers sign up to the newsletter via the subscription form (see footer or contact page for the sign up form) a special discount code for your first order is available. Just one discounted order per customer is allowed, only applicable to your first order. The discount code may not be reused for another email account at the same postal address (if this rule is breached we reserve the right to refund and cancel your order). The discount is only applicable to goods and not shipping costs. We reserve the right to remove and cancel our discount codes at any point – past discount codes may not be used later if we have removed the discount from our website. We reserve the right to cancel, refund and refuse any sale if we have good reason to believe any discount code is being used illegally or unfairly. 

changing stock and order cancellation

Although we do our very best to fulfil every order, should an order no longer be able to be fulfilled, for any reason, such as being out of stock or discontinued, or any other reason, we reserve the right to refund and cancel any order. We will notify you as soon as possible by email if this is the case. 

Legal information & disclaimer

Every care is taken to ensure the accuracy of information provided on this website, however no liability can be accepted by Lila Hunnisett Design for any loss occasioned to any person or entity acting or failing to act as a result of anything contained in or omitted from the content of this website.

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